No. Because Saudi orders are treated as international shipments, the store refunds no orders at all. You can, however, ask for an exchange within 7 days of receipt if the item turned up damaged, has a factory defect or isn't what you ordered.
For an exchange, phone +971 4 283 3228 (customer service) inside that 7-day period, and share the order number along with clear pictures of the item and its packaging. V Perfumes itself advises calling instead of relying on email, since their inbox is busy and your request might be held up. Every request is reviewed by their team, and exchanges are accepted when:
- The item arrived damaged or faulty from the factory, or differs from your order.
- It's a fragrance; beauty products are excluded from exchanges.
- It goes back in the state you received it, inside the original brand packaging, along with any samples, booklets and every V Perfumes sticker still on it.
Source: V Perfumes: refund and exchange policy