Naseem Promo Code Saudi Arabia 2026

Yes: AAVIGZ (10% off). Its full terms are on its card above.

Express deliveries go out between 11 am and 11 pm, though on Fridays they begin at 2 pm. Orders can be placed at any hour through the app or website, and they're delivered in whichever slot you set in the order details.

Ordering before 10 pm gets you same-day delivery; later orders roll over to the following day unless you've picked a different date. Jubail and Makkah have an earlier same-day cutoff of 4 pm, and the Makkah slot also covers Hadda, Bahra and Al Mahamid. Cakes are never delivered on the same day, since Naseem orders them from its supplier on the day of delivery to keep them fresh.

Al Kharj, Taif, Majmaah, Al Muzahimiyah, Khulais, Abqaiq and Al Lith currently fall outside the delivery area.

Source: Naseem: order delivery service

Delivery fees vary from city to city, and the app and website show you the amount before payment. When an order misses the slot you selected, you can claim back the whole delivery fee, unless the recipient caused the delay, say by being slow to send their location or requesting a postponement.

That promise excludes situations they can't control, like sites that require an entry permit, incorrect recipient details, bad weather, busy seasons and traffic. Changing the delivery address once the driver has set off may cost a second delivery fee. If a vase, a ribbon color or a seasonal flower runs out, they swap in a similar item for the same price.

Source: Naseem: order delivery service

Because Naseem prepares each product to order, a simple change of mind doesn't qualify for a refund. Cancelling with a refund is still possible if you let them know 48 hours or more before the delivery time; any later than that, the order can't be cancelled.

For same-day orders, cancellation is only possible if you get in touch no more than 15 minutes after the order is received, as it becomes confirmed after those 15 minutes are up.

Source: Naseem: exchange and return policy (cancellations)

Returns and exchanges are allowed for 3 days after the order reaches you, in Saudi Arabia only, provided the item is in its original state: unused, in its original wrapping, and with its labels and info card. The details:

• Never accepted back: books, balloons, chocolate and cake, personal care and spa items, plants and bouquets of fresh flowers, drinks and food, and seasonal goods like Ramadan and Eid gifts.
• You pay for return shipping, except when the item you received isn't what you ordered or arrived damaged from shipping.
• To request a return, email them or send a WhatsApp message to 0536833111 with the order number, your name and mobile number, plus the product's name and why you're returning it.
• Refunds reach the original payment method in between 1 and 7 working days, with timing set by your bank.
• A full refund applies only when the entire order couldn't be supplied, or when you cancelled in time.

Source: Naseem: exchange and return policy

If Naseem finds out that the recipient is out of town, or their location has no coverage, and this happens more than 24 hours ahead of delivery, the order is called off and refunded in full. In any other case, they'll get in touch so you can pick one option: collect it in person when you're in that city, name a different recipient there, or push delivery back 48 hours so the recipient has time to return.

A gift the recipient refuses isn't refunded, since it was prepared especially for you, but you're still free to pick it up yourself or nominate someone else, as long as handover happens in the same city within 48 hours at the latest. That 48-hour limit covers flowers, food, cake, seasonal products and the like; once it runs out without a decision from you, the order can't be cancelled, returned or redelivered. Any other products can be rescheduled to a time that suits you.

Source: Naseem: policy when delivery cannot be completed

No: orders from the website or app aren't handed over in Naseem's shops; collecting one from a branch in an exceptional case means the delivery fee isn't refunded. If you'd rather buy flowers and gifts in person, the branches are in Riyadh (Al Nafal), Jeddah (Al Salamah), Dammam (Al Faisaliyah, Al Mazruiyah, Al Rawdah and Ghirnatah), Khobar (Al Jisr and Al Olaya) and Al Ahsa (Al Mazrou).

Naseem Flowers also has an App Store app carrying the website's bouquets, and it alerts you to occasions and offers. You can call customer service on 0115103282 between 8 am and midnight.

Source: Naseem: branches in cities