For card payments, the returned parcel reaches Splash in between 2 and 5 working days; inspection and issuing the refund then need 2 working days, after which the bank may take between 7 and 14 working days. On mada, a return that arrives and is inspected once more than 30 days have passed since ordering is refunded manually, which can last 14 to 28 days.
Paid cash on delivery? An online return gives you a voucher or credit in your Shukran wallet instead of cash. Bring the item back to a store yourself and you can choose between wallet credit, a voucher and cash. For bundles and “Buy 1 Get 1” deals, partial returns must go through a store or customer service, since online return requests only cover entire orders.
Source: Splash Help Center: card refund times