Received a faulty item or something you didn't order? Get in touch with customer service and a courier will come to collect it; you then receive a voucher equal to what the item cost, to spend on the site. The item has to be unused, with labels still on and the original box undamaged, and it must travel in a Golden Scent box. Exchanges have a short window, so get in touch as soon as the order arrives.
If you have doubts about a fragrance's smell or staying power, return it to be checked by the quality team: a confirmed fault means a refund, and if nothing is wrong, the perfume comes back to you. Once bought, makeup, gift sets and care products can't be returned.
Source: Golden Scent: exchange policy