Returns and exchanges are accepted for 14 days after the invoice date. Either go to the “Orders” page of your account and request a return, or take the item and invoice to a store. Products need to come back as they were, in their original packaging, together with any free gift included with them.
A wrong, damaged or mismatched product is refunded at its value, provided you send it back quickly and unchanged. Note, though, that the returns page rules out returns and exchanges for several categories, among them:
- Perfume.
- Health and beauty items, including makeup, cosmetics and skincare.
- Swimwear and underwear, plus products made to your order.
Source: Bath & Body Works Saudi Arabia: Returns and exchanges